Experience

Global Payments Canada*, Edmonton (Remote) – (Jan 2022 - Dec 2023)*

Contributed to a significant increase ($2M/year) ****in national sales team revenue
Created cross-functional communication among 8 teams
Increased accuracy to valid data, improving customer experience at the national level
Directed the distribution of 95 reports to 90 multinational corporations every month
Google Guide subject expert for transformational change management from Office 2016 to Google Workspace
Organized 10 national and international compliance projects for card brands and operational support tasks leading a team of 24 team members in two languages

Global Payments Canada*, Edmonton (Remote) – (Mar 2009- Dec 2021)*

Provided 2-hour average ticket in time 4-hour SLA, exceeding customer expectations
Managed POS systems across averaging 345 locations per year, expanding company footprint & maintaining market share, 804 tickets per year
Maintained a 99% first-touch resolution, eliminating rework
Provided annual training 60 times per year with up to 30 people per session
Served as quality assurance officer
Managed inventory of 145 devices
Provided detailed daily reporting to the business unit and customer base